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Explore frequently asked questions about VBI. Find solutions and get help from
our expert customer support team.

Company & Services Overview

What are data differences between 3 different company reports?

Data	Profile Report	Detailed Report	Comprehensive Report
Business Entity Name
Business ID
Name in Local Language
Short name
Registered Business Activity
Key Industry
Operating status
Main Address
Telephone
Fax
Email
Web Site
Date of Registration
Place of Registration
Stock Symbol
Stock Exchange
Management and Directors
Name, Position, Contact Info
Assets
Equity
Sales
Profit
Working Capital
Net Worth
Financial Statement
Growth Rate
Shareholders (inlc. %)
Outstanding Stock
Full Financial Statements (3-5 years)
Cashflow Statement
Asset, Liabilities
Sales, Operating Expenses, Profit
EBITDA
Financial Ratios
Performance Ratios
Company Ranking per Sales
Company Ranking per Net Worth
Credit Limit
Default Risk Indicator
Subsidiary and Affiliated Company
Full information on Directors
Import/Export
Economic Indicator
Competitor Analysis
Litigation Records and Negative News
Monitoring Service
Bankruptcy Filing
Credit Limit Recommendation
Overdue Payment

What is Vanguard Business Information LLC (VBI)?

VBI is a trusted provider of Vietnamese business intelligence, delivering verified company reports and data services to support risk mitigation and decision-making.

What types of business reports does VBI offer?

We offer five main products:

Company Profile Report
Company Financial Report
Company Comprehensive Report
Litigation & Directorship Reports
Bulk Reports & API Access

What is a Company Profile Report?

A streamlined report offering verified legal status, ownership, executive info, milestones, and strategic overview—perfect for general background checks.

What is a Company Financial Report?

A detailed financial report with full statements (Balance Sheet, P&L, Cash Flow) and expert analysis to assess performance, credit risk, and financial health.

What is a Company Comprehensive Report?

Our most advanced report, combining legal, operational, and financial data with litigation checks, risk scoring, credit recommendations, and custom investigations.

What are Litigation Reports?

Reports that investigate civil lawsuits, criminal charges, bankruptcy cases, and winding-up proceedings involving the target company in Vietnam.

What are Directorship Reports?

They reveal all companies where a specific person has served as a director, legal representative, or shareholder—helping you uncover hidden links.

What are Bulk Reports?

Bundled reports for multiple companies based on sector, size, or location—ideal for portfolio reviews, vendor risk checks, and industry analysis.

Do you offer real-time API access or bulk data files?

Yes. We can build an API for direct integration or provide large datasets via SFTP by sector, region, or size.

How do I choose between your report types?

Profile = Quick overview
Financial = Full financial insight
Comprehensive = Deepest risk + finance + compliance
Litigation/Directorship = Legal & ownership risks
Bulk/API = Sector-wide insights or automation

What industries do you cover?

We cover all major sectors in Vietnam, including manufacturing, trade, agriculture, logistics, IT, and more.

Are your reports suitable for compliance and KYC?

Yes. Our Comprehensive and Litigation/Directorship reports are widely used in KYC, AML, and due diligence programs.

Do you serve clients outside Vietnam?

Yes. Many of our clients are based in the U.S., Europe, and Asia, working with or investing in Vietnamese companies.

Do you offer partnerships for resellers or platforms?

Yes. Contact us at [email protected] to explore integration or white-label opportunities.

Ordering, Delivery & Access

How do I order a report from VNBIS.com?

Visit www.vnbis.com, search for the company, choose your report type, pay securely, and download the report.

What is the “Buy Now” option?

It lets you either download a ready-made report (Instant Download) or request a custom-built version (On Request).

What is an Instant Download report?

A report that is already in our system—available for immediate access after payment.

How will I receive my Instant Download report?

You’ll receive an email with a link and can also access it from your VNBIS account dashboard.

Are Instant Download reports current?

We update them frequently, but for the most recent data, choose an On Request report.

What is an On Request report?

A custom-prepared report with new data collection, verification, and manual research, delivered within your selected timeframe.

What are your delivery timelines for On Request?

Urgent: 2–3 working days
Standard: 5 working days

Why do On Request reports cost more?

Due to manual verification, fresh research, and accelerated delivery.

Can I cancel an On Request report?

Yes—within 1 hour of placing the order. Contact [email protected].

Can I track the status of an On Request order?

Yes. You’ll receive updates via email or can check your account.

Can I receive reports in Excel format?

Yes. Many reports are available in both PDF and Excel upon request.

Can I purchase reports anonymously?

You don’t need a full account-just a valid email address to receive your files.

Are your reports mobile-friendly?

Yes. Reports are accessible via mobile devices in PDF or Excel format.

Payments, Invoicing & Billing

What payment methods are accepted?

Credit/debit cards (Visa, MasterCard, AMEX), PayPal, and wire transfer for bulk or corporate accounts.

Are my payment details secure?

Yes. We use Stripe and PayPal—global leaders in payment security—with PCI-DSS encryption standards.

Do you store my credit card information?

No. All transactions are processed externally and securely; VBI does not store payment data.

Will I get a payment confirmation?

Yes. You’ll receive a Stripe/PayPal receipt, a downloadable invoice, and a report delivery email.

Can I get a customized invoice for my business?

Yes. Contact [email protected] after your purchase.

What if my payment fails?

Retry or use another method. Contact your bank or email us at [email protected] for help.

Do you charge hidden fees?

No. The price shown is the final amount. However, your bank may charge foreign transaction fees.

Can I use credit terms for large orders?

Yes. We offer flexible terms for bulk or recurring clients. Contact us to apply.

Do you offer discounts for multiple reports?

Yes. Discounts are available for bulk purchases, subscription packages, or API access.

What if I was charged twice?

Can I save my card details for future use?

We don’t store your details, but Stripe and PayPal may allow you to save them securely on their platforms.

Accuracy, Disputes & Refunds

How accurate is the data in your reports?

We source from government registries, legal filings, and verified partners. While we aim for 100% accuracy, we cannot guarantee it due to data delays or undisclosed changes.

What if I find incorrect information?

Do you offer refunds?

Instant Download: No refund unless there's a critical error.
On Request: Case-by-case review and resolution.

How do I request a correction or refund?

Email [email protected] or [email protected] with your order number and issue.

Can I cancel a purchase after payment?

On Request orders can be cancelled within 1 hour. Instantly downloaded reports are not cancellable.

How long does a dispute take to resolve?

Most are resolved within 3–5 business days.

What qualifies for a refund?

Proven inaccuracies, incomplete data, or duplicate charges-subject to verification.

Will my refund go back to my card or PayPal?

Yes, it will be processed to your original payment method.

What if I used a bank transfer?

We will contact you to process the refund securely.

Can I get a revision if I discover new facts?

Yes. If your input is verifiable and material, we will revise the report.

Is there a limit to the number of corrections I can request?

We review each case individually, but we aim to resolve any genuine issues promptly.

Legal Terms, Website Use & Support

What are your Website Terms of Usage?

They govern how users interact with VNBIS.com, covering data access, intellectual property, liability, and limitations.

Can I copy or reuse your website content?

No. All content, including text and reports, is protected under copyright and cannot be copied without written permission.

Do you allow bots or scrapers?

No. Automated crawling, scraping, or data harvesting is prohibited and may result in legal action.

Are your reports legally binding documents?

No. Reports are for informational and decision-support use only.

Can I share a purchased report with others?

Reports are for the purchaser's use. Redistribution is not permitted without a commercial license.

Are external links on your website endorsed by you?

No. VBI is not responsible for the content or safety of third-party links.

Can your Terms of Usage change?

Yes. Changes take effect upon posting. Continued use indicates acceptance.

What law governs your service?

VBI operates under U.S. law and is headquartered in the United States.

How do I report a website or content issue?

Email [email protected] or use the contact form at vnbis.com/contact.

How do I contact customer service?

Email: [email protected]
Phone: +1 571 404-4162

How fast will I receive support responses?

Within 1–2 business days for most inquiries.

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